Lloyds Bank PLC

Financial Ombudsman decision DRN-4036147 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Apr 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Mrs M complains that Lloyds Bank PLC won’t refund money she lost, which she says was as the result of an Authorised Push Payment (APP) scam.APP scam refund refused

But that isn’t the end of things, Lloyds along with other payment services providers, should be monitoring acCard dispute or chargeback

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4036147.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.