MONZO BANK LIMITED
Financial Ombudsman decision DRN-4034276 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri May 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Account closed or refused
In the Ombudsman’s words
Mr A complains that Monzo Bank Ltd registered a marker at CIFAS, the national fraud database, when it closed his account.APP scam refund refused
I appreciate what Mr A says about the impact of the marker for him but I’m afraid I don’t have a reasonable basis to require Monzo Bank to do anything else.Account closed or refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4034276.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.