Firms › Bank of Scotland Plc ›
Bank of Scotland Plc
Financial Ombudsman decision DRN-4033820 Not upheld
Not upheldoutcome, as published by the Ombudsman
£30redress stated in the decision
Fri May 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Halifax accepts that things went wrong after Mr B told his local branch to amend the name on his debit card and that this request wasn’t completed at the time.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4033820.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.