Santander UK Plc
Financial Ombudsman decision DRN-4033325 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri May 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Data and privacy
In the Ombudsman’s words
Santander had grounds to believe that Mr A had used fraudulently obtained funds based on the evidence it had. In light of this it closed the account in line with the terms and conditions.Account closed or refused
Santander said that it received a report that a credit for £1,600 paid into Mr A’s account on 7 January 2020 had been obtained fraudulently. The money had been withdrawn. It had considered Mr A’s explanation at the time but decided it had grounds to close his account and register the marker.Data and privacy
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4033325.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.