National Westminster Bank Plc

Financial Ombudsman decision DRN-4032487 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Apr 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Miss H complains National Westminster Bank Plc (“NatWest”) has not treated her fairly when she wanted to claim a refund of money she’d paid for dental work on her debit card.Card dispute or chargeback

The bank then put Miss H to unnecessary effort by asking her for further evidence and information when it should have been apparent that it was too late for a chargeback to be attempted and that this information would therefore make no difference.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4032487.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.