Nationwide Building Society

Financial Ombudsman decision DRN-4030579 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Fri Apr 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

The complaint Mr and Mrs S’s complaint is about their mortgage account with Nationwide Building Society.Mortgage administration

In 2021 Nationwide failed to provide the original product literature from the time the mortgage was taken out in 2006.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4030579.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.