Starling Bank Limited

Financial Ombudsman decision DRN-4030495 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Wed Apr 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr P complains that Starling Bank Limited failed to complete a chargeback after transactions he didn’t recognise left his account.Card dispute or chargeback

Mr P remained unhappy and indicated he’d lost out as a result of Starling’s refusal to process the Chargeback and they’d caused him unnecessary stress and inconvenience by their handling of his complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4030495.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.