Santander UK Plc
Financial Ombudsman decision DRN-4028176 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Apr 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr K complains about the way Santander UK Plc dealt with his proposals to repay the balance of his interest only mortgage.Mortgage administration
Santander incorrectly told Mr K it hadn’t received the email he sent in May 2022 with his proposals to repay the mortgage.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4028176.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.