TSB Bank plc

Financial Ombudsman decision DRN-4027807 Upheld

Upheldoutcome, as published by the Ombudsman

£70redress stated in the decision

Thu Apr 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

he raised a debit card dispute with TSBCard dispute or chargeback

didn’t do enough to help him with a debit card dispute and provided poor customer serviceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4027807.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.