National Westminster Bank Plc

Financial Ombudsman decision DRN-4024355 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue May 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

NatWest did agree however that an error had been made by not closing Ms W’s account sooner. And to put things right it refunded all charges and interest on the account applied from November 2018 to put the account at a zero balanceCharges and fees

NatWest made an adjustment to Ms W’s credit file and confirmed that any overdrawn balances were corrected on 19 October 2021 and that there was no adverse information reporting after June 2018.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4024355.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.