Metro Bank PLC

Financial Ombudsman decision DRN-4024239 Upheld

Upheldoutcome, as published by the Ombudsman

£14redress stated in the decision

Tue Apr 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Account closed or refused

In the Ombudsman’s words

Mr R’s principal complaint here is that he believes he’s due the final figure left in his account when it was closed. But that figure includes funds that were derived from a scam and Mr R denies any link to the scam.APP scam refund refused

Mr R complains that Metro Bank PLC failed to return funds left in his account after it was closed and didn’t provide a reason for the closure of the account.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4024239.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.