HSBC UK Bank Plc
Financial Ombudsman decision DRN-4023714 Not upheld
Not upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Wed Sep 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr O disputes eight online payments which total £2,554. He says that these were made by someone who lived in the same hostel accommodation.Unauthorised transaction
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4023714.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.