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American Express Services Europe Limited
Financial Ombudsman decision DRN-4023615 Upheld
Upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Thu Apr 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Miss B complains that American Express Services Europe Limited (AESEL) unfairly declined her request for a refund, in respect of a dispute about an undelivered order.Card dispute or chargeback
Miss B referred her complaint to our service, she was unhappy with how long AESEL was taking to give her an answer.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4023615.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.