National Westminster Bank Plc

Financial Ombudsman decision DRN-4020284 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Card dispute or chargeback

In the Ombudsman’s words

Mr Y also questioned why he should have to pay interest on his account while this complaint was being considered by us.Interest and rates

Mr Y complains that National Westminster Bank Plc (“NatWest”) has treated him unfairly in relation to a purchase he made using his NatWest credit card.Card dispute or chargeback

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4020284.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.