HSBC UK Bank Plc
Financial Ombudsman decision DRN-4018180 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Tue Mar 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
HSBC told it to ignore a letter giving notice to close its account, then closed the account anywayAccount closed or refused
HSBC’s conflicting information regarding the notice to close had caused H inconvenienceService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4018180.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.