Lloyds Bank PLC

Financial Ombudsman decision DRN-4015551 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Aug 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Service failure

In the Ombudsman’s words

The complaint Mrs and Mr H complain that Lloyds Bank PLC allowed a payment to debit their account despite blocking payments on the account.Unauthorised transaction

Lloyds partially upheld Mrs and Mr H’s complaint and said it paid them £25 for poor service regarding raising a fraud claim for them.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4015551.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.