Lloyds Bank PLC

Financial Ombudsman decision DRN-4015085 Upheld

Upheldoutcome, as published by the Ombudsman

£70redress stated in the decision

Wed Apr 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

blocked his accountFunds blocked or frozen

Lloyds upheld the complaint in respect of failing to remove the block from this accountComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4015085.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.