HSBC UK Bank Plc
Financial Ombudsman decision DRN-4014057 Upheld
Upheldoutcome, as published by the Ombudsman
£4,000redress stated in the decision
Fri Apr 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Identity checks and access
In the Ombudsman’s words
Mr N states he didn’t authorise the two transactions one of £500 and the other of £3,500 to payees he didn’t recognise.Unauthorised transaction
Mr N also complained that he has no access to his account which should also reviewed and sorted out with access should Mr N still require it being permitted.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4014057.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.