Bank of Scotland Plc

Financial Ombudsman decision DRN-4011142 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Wed Apr 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mrs C said she contacted BoS on a number of occasions in relation to this offer, and received poor service throughout.Complaint handling

BoS have accepted that the overall service they provided was poor.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4011142.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.