Clydesdale Bank Plc
Financial Ombudsman decision DRN-4011031 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Sep 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
unfairly withdrew his promotional interest rateInterest and rates
they took three months and they had written to him to say that they are still looking into itComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4011031.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.