Revolut Limited

Financial Ombudsman decision DRN-4008516 Upheld

Upheldoutcome, as published by the Ombudsman

£3,750redress stated in the decision

Thu Nov 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction

In the Ombudsman’s words

Miss W has complained that Revolut Ltd unreasonably refused to refund several disputed transactions from her bank account which she didn’t authorise or recognise.Unauthorised transaction

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4008516.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.