Firms › National Westminster Bank Plc ›
National Westminster Bank Plc
Financial Ombudsman decision DRN-4006494 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon May 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
NatWest decided to review how Mr Z was operating his account. Whilst it conducted its review the bank blocked Mr Z’s access to his accountFunds blocked or frozen
NatWest wouldn’t give him much information. Mr Z tried to contact his personal banking manager at NatWest over the next few days, hoping he’d be able to shed some light on what was happening to his account. But he never received a call back.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4006494.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.