Santander UK Plc
Financial Ombudsman decision DRN-4005064 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Apr 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
They missed out on the fixed interest rate then available and were forced to accept a higher rate in September when the term of his existing mortgage product expired.Interest and rates
Mr and Mrs T complain that Santander UK PLC didn’t tell them that they had only 14 days to accept a mortgage product offer in June 2022.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4005064.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.