Nationwide Building Society

Financial Ombudsman decision DRN-4004005 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed May 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

poor customer service from Nationwide Building Society in relation to an abortive mortgage applicationMortgage administration

Ms K complained to Nationwide but did not receive a responseComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4004005.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.