Wise Payments Limited

Financial Ombudsman decision DRN-4003188 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Apr 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Interest and rates

In the Ombudsman’s words

Wise restricted Mr A’s account while they carried out a reviewFunds blocked or frozen

Wise should pay 8% simple interest on the funds held to recognise the loss of useInterest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4003188.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.