Barclays Bank UK PLC

Financial Ombudsman decision DRN-3998277 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Barclays has provided systems evidence that shows the payment attempts that Mr S tried to make were stopped because they were identified by the VBV system.Unauthorised transaction

Mr S is generally unhappy with how Barclays has handled K’s complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3998277.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.