National Westminster Bank Plc

Financial Ombudsman decision DRN-3998038 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Tue Aug 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Mrs T complains that National Westminster Bank Plc (“NatWest”) allowed her ex-partner to close a frozen joint current account.Account closed or refused

I think that NatWest needed to do more to make it clear to Mrs T that she was no longer covered.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3998038.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.