TANDEM HOME LOANS LIMITED

Financial Ombudsman decision DRN-3997544 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Oct 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Oplo refunded a payment to his home loan account in error and have unfairly been pursuing him for repayment of it since then.Charges and fees

It then issued credit file warnings, warnings that his home was at risk and phoned him every day for two weeks demanding repayment.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3997544.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.