TSB Bank plc

Financial Ombudsman decision DRN-3996754 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Apr 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Data and privacy

In the Ombudsman’s words

unfairly registered a default with the Credit Reference AgenciesCredit file reporting

I asked TSB about the potential General Data Protection Regulation (GDPR) impact on what happenedData and privacy

Rules cited

UK GDPR / Data Protection Act 2018

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3996754.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.