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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-3995987 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

the timeframe for the payment to go through was the end of business the next working dayPayment delayed or failed

Mr A has complained that The Co-operative Bank Plc were unnecessarily obstructive when he used phone banking to try and make a transfer from his bank account and that it treated him unfairly when he went into a branch later the same day.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3995987.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.