Lloyds Bank PLC

Financial Ombudsman decision DRN-3995258 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Feb 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

Miss O has complained that Lloyds Bank PLC (“Lloyds”) acted irresponsibly by approving two accounts for an overdraft, increasing her overdraft limit’s and continued to apply charges to her account when she was in financial difficulty.Irresponsible lending

They thought Lloyds shouldn’t have added any more interest, fees and charges from this point onwards.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3995258.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.