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Bank of Scotland Plc
Financial Ombudsman decision DRN-3994700 Not upheld
Not upheldoutcome, as published by the Ombudsman
£5,000redress stated in the decision
Wed Apr 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr G complains about Bank of Scotland plc (trading as Halifax). He says that Bank of Scotland didn’t do enough to protect him when he became the victim of a scam and wants Bank of Scotland to refund him the money he has lost.APP scam refund refused
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3994700.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.