Lloyds Bank PLC

Financial Ombudsman decision DRN-3993959 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed May 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Support for vulnerable customers

In the Ombudsman’s words

The complaint Mr J, on behalf of Mrs J, complains that Lloyds Bank PLC has not effectively safeguarded Mrs J, which has led to thousands of pounds leaving her account.Card dispute or chargeback

He felt that as a vulnerable customer, Lloyds should have noticed the pattern of spending and done more to safeguard her against this.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3993959.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.