NewDay Ltd

Financial Ombudsman decision DRN-3992810 Upheld

Upheldoutcome, as published by the Ombudsman

£600redress stated in the decision

Tue Mar 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

Mr B complains that NewDay Ltd, trading as Aqua, irresponsibly provided him with a credit card and a limit increase.Irresponsible lending

Rework the account removing all interest, fees, charges and insurances (not already refunded) that have been applied to balances above £600.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3992810.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.