Nationwide Building Society

Financial Ombudsman decision DRN-3991545 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Sep 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Nationwide had applied late payment feesCharges and fees

He complained to Nationwide, saying that he had never changed his preference in how to receive statements and was responsible for him missing the payments.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3991545.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.