Madison CF UK Limited

Financial Ombudsman decision DRN-3988819 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Oct 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr K complains that Madison CF UK Limited trading as 118 118 Money unfairly recorded a default on his credit file.Credit file reporting

Mr K went on to raise a complaint and 118 118 Money sent him a final response.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3988819.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.