Santander UK Plc
Financial Ombudsman decision DRN-3988307 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu May 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Support for vulnerable customers
In the Ombudsman’s words
Santander blocked online transfers from Mr E’s accountFunds blocked or frozen
Mr E has shared with our service that he suffers from a mental health illnessSupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3988307.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.