Coutts & Company
Financial Ombudsman decision DRN-3986932 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Fri Mar 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
didn’t handle their request to remove Mrs C from the mortgage fairlyMortgage administration
Coutts did misinform Mr C about the process for wanting to remove Mrs C from the mortgageComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3986932.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.