MONEYBARN NO.1 LIMITED

Financial Ombudsman decision DRN-3984755 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon May 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

ensure the agreement status recorded with third party credit reference agencies shows it as settled with nothing owing (backdated to August 2021)Credit file reporting

Moneybarn, because of misleading information it gave Mr C in July 2021 about his three exit optionsService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3984755.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.