NewDay Ltd

Financial Ombudsman decision DRN-3983798 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Aug 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

He said he never made or authorised or made these transactions.APP scam refund refused

Mr S has complained that NewDay Ltd trading as Aqua refused to refund transactions on his credit card made to a cryptocurrency company.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3983798.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.