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TRANSUNION INTERNATIONAL UK LIMITED

Financial Ombudsman decision DRN-3982346 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Mr D complains about the service received from TransUnion International UK Limited trading as TransUnion (TU) when trying to access his credit file.Credit file reporting

I’m not currently satisfied TU did enough to help him with this.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3982346.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.