Mitsubishi HC Capital UK Plc

Financial Ombudsman decision DRN-3979631 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Jan 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

misrepresentations had occurred, and had induced Mrs M to purchase the system and enter into the loan agreement with Mitsubishi.Product mis-sold

I also think the way Mitsubishi handled Mrs M’s complaint has caused her trouble and upset, and an award of £300 is appropriate.Complaint handling

Rules cited

Consumer Credit Act 1974, FCA DISP (Dispute Resolution), Financial Services and Markets Act 2000

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3979631.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.