National Westminster Bank Plc

Financial Ombudsman decision DRN-3979568 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed May 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

Mr C believes this is due to an error in NatWest’s systems that causes him to fail its credit scoring.Credit file reporting

Mr C is unhappy that National Westminster Bank Plc hasn’t been able to offer him a mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3979568.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.