Nationwide Building Society

Financial Ombudsman decision DRN-3978424 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Mar 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Identity checks and access

In the Ombudsman’s words

Nationwide Building Society placed a block on his accountFunds blocked or frozen

requested he provide further identification before he can use his account againIdentity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3978424.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.