Nationwide Building Society

Financial Ombudsman decision DRN-3978125 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu Mar 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr H made a purchase using his Nationwide debit card. The merchant (which I’ll call K) took payment as two separate, equal transactions.Card dispute or chargeback

In addition, I think Nationwide made mistakes in the way it dealt with the complaint. It didn’t provide a clear explanation of why the transaction remained pending on Mr H’s account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3978125.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.