Nationwide Building Society

Financial Ombudsman decision DRN-3977806 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Sep 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

The complaint Mr and Mrs J’s complaint is Nationwide Building Society allowed their daughter, V, to close their joint account.Account closed or refused

Mrs J feels this should not have been completed as she had made Nationwide aware that Mr J was vulnerable and suffering with medical issues.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3977806.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.