Barclays Bank UK PLC

Financial Ombudsman decision DRN-3976158 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Sat May 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr F’s complaint about Barclays Bank UK PLC (Barclays) relates to his offset mortgage. He believes that it has not been correctly managed by BarclaysMortgage administration

Barclays did however accept that it had taken too long to answer Mr F’s complaint and so in recognition of that poor service, offered to pay him compensation of £200.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3976158.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.