HSBC UK Bank Plc
Financial Ombudsman decision DRN-3973687 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed May 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Mr T complains that HSBC UK Bank Plc won’t give him a replacement interest-only mortgage now the term of his existing mortgage has expired.Mortgage administration
This was in the first instance a failure by HSBC. But I expect if this error had been significant to Mr T at that time he would have checked the progress of the application, noticed that there was none and followed it up but didn’t do so.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3973687.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.