Barclays Bank UK PLC

Financial Ombudsman decision DRN-3972894 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Dec 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr M complains that Barclays Bank UK PLC (Barclays) is holding him liable for transactions which he says he didn’t authoriseUnauthorised transaction

After complaining to Barclays about the disputed transactions and CIFAS marker, and being unhappy with its response, Mr M referred the matter to our service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3972894.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.