Barclays Bank UK PLC

Financial Ombudsman decision DRN-3971344 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback

In the Ombudsman’s words

Mrs A used her debit card to purchase flights from a third party travel agent I will call “T”. Mrs A claimed that the tickets were counterfeit and she wanted Barclays to help her get her money back from T.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3971344.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.